I spent some time in a light-filled chemo ward yesterday (I’m fine, I was there with a friend). Everyone who came through, both patients and staff, seemed cheerful and gentle. There was an air of optimism that felt good. I think it was partly the design of the space, and partly, I suppose, the quality of care. Patients are there to get better, and that was reflected in everyone’s tone. It was actually quite a lovely place to wait an hour or two.